Close
Service Information Benefit Payment Options About US Contact Help

Help

CyberMDCare Service

Help

CyberMDCare User Manual

  • Patient
    View CyberMDCare Patient User Manual in PDF
    VIEW PDF >>
  • Healthcare Provider

    View CyberMDCare Provider User Manual in PDF
    VIEW PDF >>

Frequently Asked Questions (Patient)

Patient FAQ

  1. Do I need to download the app to use CyberMDCare service? downBtn
  1. Is CyberMDCare service free? downBtn
  1. How much does it cost for a doctor visit? downBtn
  1. Is CyberMDCare a healthcare provider? downBtn
  1. Can CyberMDCare service be used anywhere in the US? downBtn
  1. Can I use CyberMDCare service abroad? downBtn
  1. How do I register with CyberMDCare? downBtn
  1. How do I log in to CyberMDCare? downBtn
  1. I forgot my user ID. What should I do? downBtn
  1. I forgot my password. What should I do? downBtn
  1. Do dependents have to subscribe to CyberMDCare service separately? downBtn
  1. How does CyberMDCare protect data? downBtn
  1. What data does CyberMDCare store? downBtn
  1. What is CyberMDCare's privacy policy? downBtn
  1. I do not see my doctor under 'Find doctor'. downBtn
  1. Is it possible to make appointments for both in-person or virtual care? downBtn
  1. Which insurance is covered? downBtn
  1. Can I make an appointment for virtual care even if I don't have insurance? downBtn
  1. How many hours in advance can I make an appointment? downBtn
  1. Can I change the appointment time? downBtn
  1. Can I get a refund if I cancel the appointment after making the payment? downBtn
  1. Do I have to accept all the permissions requested on the mobile device? downBtn
  1. How can I improve the quality of virtual video care? downBtn
  1. Do I need a prior consultation from the staff? downBtn
  1. How long do I have to wait for the doctor's call? downBtn

Frequently Asked Questions (Doctor)

Doctor FAQ

  1. Can all providers join CyberMDCare? downBtn
  1. Is CyberMDCare a Heathcare provider? downBtn
  1. Do I need to download CyberMDCare app for Telemedicine service? downBtn
  1. Is CyberMDCare EMR S/W? downBtn
  1. How do I sign up for CyberMDCare? downBtn
  1. Why is there an installation fee for CyberMDCare? downBtn
  1. Is CyberMDCare service free? downBtn
  1. Why do I need to subscribe to Stripe? downBtn
  1. Can CyberMDCare service be used anywhere in the US? downBtn
  1. Can I use CyberMDCare service abroad? downBtn
  1. Can multiple doctors use one doctor account? downBtn
  1. Does staff need to subscribe to use the account? downBtn
  1. Account has been suspended. How can I have it restored? downBtn
  1. How do I cancel the subscription? downBtn
  1. I forgot my user ID. What should I do? downBtn
  1. I forgot my password. What should I do? downBtn
  1. I want to delete my account completely. What should I do? downBtn
  1. Can doctors set specific office hours for appointments? downBtn
  1. How many hours in advance can I receive a patient's
    appointment?
    downBtn
  1. Can I change a patient's appointment time? downBtn
  1. Do I need to check insurance and claim medical expenses to
    patients who are scheduled to visit in person?
    downBtn
  1. If a patient cancels the appointment how are the charges
    refunded?
    downBtn
  1. Is the staff required to do an initial consultation of the patient? downBtn
  1. Do I need to enter a diagnosis code? downBtn
  1. Do I have to issue a prescription through CyberMDCare service? downBtn
  1. In the case of no show, how is the out- of- pocket fee refunded? downBtn